Printer is not able to grab cardstock and when it does it gets stuck half way

[layla4]

Hi.. desperately need help.  My printer is a couple of months old and we are trying to print some invitations on heavy cardstock.  I have set the Printer setting or  Paper/Quality to cardstock 176-220g, but this doesn't seem to help solve the problem.  it managed to print twice after many many tries.. but this is not productive at all. 😞

Any suggestions?

[Dragon-Fur]

@layla4 

A few ideas / places to check ...

• The weight of your card stock might not be supported in the printer. 

and / or

• After loading / changing paper in the tray, it may be necessary to modify / retain the paper size and type settings on the printer control panel.  If your printer supports this feature, open the tray > load in the appropriate paper > close the tray > look for a message to "modify" the settings (wording may vary and depends on printer model).

and / or

• A print setting is missing or perhaps incompatible with other settings.  For example, "card stock" may be supported in particular standard paper sizes.

and / or

• Card stock may not be supported in a particular tray.

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Datasheet

Media Weight Supported

Tray 1: 16 to 47 lb (up to 52 lb with HP Color laser glossy photo papers); Tray 2: 16 to 43 lb (up to 47 lb
with postcards, up to 52 lb with HP Color laser glossy photo papers); optional Tray 3: 16 to 43 lb (up to
47 lb with postcards, up to 40 lb with HP Color laser glossy photo papers); Automatic duplexer: 16 to 43
lb

Media Sizes Supported

Tray 1, Tray 2: Letter, legal, executive, Oficio (8.5 x 13 in), 3 x 5 in, 4 x 6 in, 5 x 8 in, envelopes (No 10,
Monarch); Optional Tray 3: Letter, legal, executive,Oficio (8.5 x 13 in), 3 x 5 in, 4 x 6 in, 5 x 8 in;
Automatic duplexer: Letter, legal, executive, Oficio (8.5 x 13 in)

Media Sizes Custom

Tray 1: 3 x 5 to 8.5 x 14 in; Tray 2, optional Tray 3: 3.94 x 5.83 to 8.5 x 14 in
Paper Handling 50-sheet multipurpose tray, 250-sheet input tray, 50-sheet Automatic Document Feeder (ADF);
150-sheet output bin; Duplex Options: Automatic (standard); Auto Document Feeder Capacity:
Standard, 50 sheets uncurled; Envelope Feeder: No; Standard Paper Trays: 2; Input Capacities: Up to
300 sheets; Output Capacities: Up to 150 sheets; Up to 20 envelopes

References - HP Documents - How-to

• Change print-job settings (Windows)
• HP LaserJet Printers - Print Media Guide  >> Includes information on Media types  (for example, Heavy paper, cover paper, cardstock, and postcards)
• User Guide

References - General

Paper weights, paper types, and ISO manufacturing ratings (for different types of paper) are sometimes, but not always, easy to interpret.  Following are just a few of the many articles on the subject.  If the information does not apply to your situation, use your favorite search engine to look for more relevant results.

An easy to read and understand article on the subject:

Paper Weights Explained and Simplified

Gsm / paper weight (includes media type “card stock”

Calculate & Convert Paper Weights on Your Own Website

From Star Print Brokers – Conversion Information gsm to lbs for different paper stock:

Paper Conversion, Paper Weight Chart, to Compare the Book Printing Stock we use.

Need or want more information?  Search for additional solutions...

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

HP Color LaserJet Pro MFP M477fdw

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Disclaimer

Nothing in this post is meant to be argumentative or to indicate that you do not understand your printer, the printer capabilities, or the print settings.  Information is offered "FYI" (For Your Information).  Simply ignore anything not relevant to your situation.

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[Repairatrooper]

Which tray are you feeding from? If trying to use the pull out tray (tray 2) likely it will not be able feed the paper reliably. You may have better success using the manual tray (tay 1), however converting the maximum weight listed on the specs show maximum gsm for this printer at around 125 and that is rated only using HP glossy photo paper