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Printer is not installing drivers on a notebook

HP Recommended
hp ink tank 115
Microsoft Windows 10 (64-bit)

Hi! Recently, my almost new printer stopped working on a notebook, that my sister is daily driving with the printer.

Nothing could work for it to print, so I uninstalled the printer´s drivers so I could install them again, but I am stuck in the part when it needs to detect it through usb, it just doesen´t detect it. I tried on my desktop PC, and it worked just fne, without any driver installation. On device manager, it appears as "other devices". I tried updating them automatically in device manager and in devices and printers, but no luck, it said that they couldn´t be installed correctly. I tried going into system32 on the PC that worked and tried copying the drivers to the other pc and install them manually through device manager, but I can´t find the correct folder. The printer is well plugged in and I made sure that the usb cable and the usb port on the laptop worked. Please help, it is a kind of emergency.

Thanks!

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HP Recommended

@Nero05, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue. Follow the steps from the document https://support.hp.com/in-en/document/c02266743 to further isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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