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‎04-13-2020 08:30 AM

HP Recommended
Product: LaserJet Pro 200 color M251n

HP LaserJetPro 200 Color M251n

Paper Jammed in message when no paper is jammed in. Not printing.

1 REPLY 1

‎04-16-2020 09:49 AM

HP Recommended

@Maripah

 

Welcome to the HP Support Community.

 

Resetting the printer can clear a paper feed issue. Follow these steps to perform a power reset.

  1. Press the Power switch to turn on the printer.

  2. With the printer turned on, disconnect the power cord from the rear of the printer.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 30 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the printer.

  7. Press the Power switch to turn on the printer.

Try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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