Solved: Printer makes a finger/smudge mark after every printing - HP Support Community

brunogama · ‎04-25-2019

Hi all

After every print, there is a smudge/mark similar to a fingerprint on the bottom of the page. It's not always in the same place but around the same area and always the same size.

Did the cleaning page and the diagnostics page and already replaced the toners and the drum but the issue is still there.

Any suggestions?

Thanks

Repairatrooper · ‎04-25-2019

Based on your description of where the error occurs I would suggest that you remove the cartidges and look closely at the transfer belt as you will likely find something stuck to it.

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Apone · ‎04-25-2019

if you've replaced the toner already i'd check for defects on the transfer belt or the fuser assembly

Repairatrooper · ‎04-25-2019

Based on your description of where the error occurs I would suggest that you remove the cartidges and look closely at the transfer belt as you will likely find something stuck to it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

brunogama · ‎04-25-2019

Many thanks, it was a bit of blue tag on the transfer belt.

Printer makes a finger/smudge mark after every printing

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