Printer not printing showing tray 1 too full which it isn’t and won’t print from computer using USB

[Shay_ron]

Help

new printer 

Printer not communicating with computer 

error message on printer 

triangle with exclamation point flashing

tray 1 is overfilled

I have 5 pieces of paper in tray

my IT dept couldn’t fix either

[Jeet_singh]

@Shay_ron,

Thank you for posting your query on HP support Community,

Are you able to make a copy from the printer?

Have you tried to check with different USB cable? Have you tried to check on different USB ports available on the PC.

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

Could you please respond to this post with the details so that I can provide you with accurate solution which should help you resolve this issue.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!