Printer not printing

[LynetteB]

I moved my computer from one room to another in my house.  Now it's like it doesn't receive the message to print from my MacBook Pro.  My IPad and IPhone don't see the printer as an option.  What am I missing?

[DavidSMP · Accepted solution]

Hi @LynetteB,

Thanks for taking an interest in the HP Support Forums After reading your post I see that you require assistance with the printer not getting detected on multiple devices. It will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you move the router to a different room as well?

For now please try all these steps:

• Try all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m127-series/5396666/model/5303415/document/...   to troubleshoot printer offline issues with MAC.
• If it does not fix the issue, try to perform all the relevant steps from this link: https://support.hp.com/us-en/product/hp-laserjet-pro-mfp-m127-series/5396666/model/5303415/document/... for printer not found on the network.
• Perform step 1, 2 and 3 from this link:  and check if the issue gets resolved.

This should do the trick for you.

Ensure that the router is configured to 2.4 Band, channel 11 and the wireless mode is selected as b/g and nothing else.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

[LynetteB]

Thanks. Resetting everything and confirming all connections were complete did the trick. Thanks for the help.

[A4Apollo]

Hi! @LynetteB, I am the Mr.Robot. It looks like you were interacting with @DavidSMP, but he is out of the office today, so I'll take over from here.

I appreciate your efforts for writing back to us.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

If the solution provided worked for you, please mark accepted solution for this post.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!