-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
1
0
0
HP Recommended
Product: HP LaserJet MFP M234sdw
OS Windows 11 connected to printer via USB
Printer was purchased Sept 2024 from a computer store. I have only printed 551 pages since new, but now my system will not recognize it, even though the HP app says it's connected. I was recieving an error message 0x8004003. I completely uninstalled all files and drivers, disconnected both the USB cable and the power cord for 1 day, did a complete re-install as if it was new, but the problem still persistes. Any ideas?
HP Recommended
I would suggest this. Disconnect the printer from the computer and uninstall all HP software related to the printer.
Then on your computer, go to device manager, under view select show hidden devices. Go to printers, if this is your only printer, delete all entries under this category. If you have other printers, do not delete printers you can identify as valid that are not the 234.
If you see a WSD Print provider, delete entries there as well.
Restart your computer at this point and start a fresh install, do not connect the printer until the install prompts you to.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community