• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎02-03-2020 11:05 AM

HP Recommended
Product: Envy x360
Operating System: Other

Purchased new HP Envy laptop. Now, Brother printer prints Negatives type copy on both web & word docs

Would like to find setting to switch from Negative.

2 REPLIES 2

‎02-03-2020 11:12 AM

HP Recommended

Hi,

Please consult your printer manufacturer, you would likely need to configure the printer properly on the new computer:

https://support.brother.com/g/b/productsearch.aspx?c=us&lang=en&content=dl

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎02-03-2020 10:52 PM

HP Recommended

Make sure you've installed the correct printer driver from the manufacturer of your printer. If it's a Brother printer, download and install the driver from Brother's printer driver website. Installing a driver that isn't for the make and model of printer you have can cause this problem.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.