Printer problem

[1Tl69]

I got new internet supplier (Fidium) and can’t connect my wireless printer to the WiFi. 
is there a phone number I can call and have someone talk me through it?

[Pisces_Orca]

Hello
May I ask if the printer is connected to the phone hotspot normally?
Also, please specify at which step the problem occurred when connecting wirelessly.

Thank you.

[Jerry_57]

Hi @1Tl69,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.
 

I hear that you changed internet providers or got a new router; your HP wireless printer usually needs to be set up again on the new Wi‑Fi network.
 

What you need:

• A computer connected to your wireless network.
   
• Internet access.
   
• Make sure the computer and printer are on the same wireless network.
   
• Make sure the router and computer are powered on.

Basic setup steps:

1. Set up the printer and load paper.
    
2. Download and install the HP full-feature print driver.  Official HP® Support.
    
3. During installation, when the Connect window opens, stop there and do not continue yet.
    
4. Restore the printer’s default wireless settings:
   
   
   • Make sure the printer is on.
      
   • If the wireless light is already blinking, continue to software setup.
      
   • Otherwise, press and hold the Power button.
      
   • While holding Power, press Start Copy Black 2 times, then press Cancel 3 times.
      
   • Release the Power button.
      
   • The wireless light should begin blinking.
      
5. Return to the installation screen and click Continue.
    
6. Choose Wireless - Make a wireless connection to the printer.
    
7. Follow the on-screen steps and select:
   
   
   • Yes, send and store my wireless settings on the printer (recommended)
     or
      
   • Wireless Setup Using a USB Connection

If the connection keeps dropping:

HP says you can:
 

• Restart the computer and printer
   
• Wake the printer if it is in sleep mode
   
• Print a Network Configuration Page
   
• Open the printer’s Embedded Web Server (EWS) from a browser
   
• Go to Network settings and use Suggest a Manual IP Address, then apply the changes and restart the printer.
  
  
  I hope this will help.
  
   

Take care and have a good day.