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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Printers
- LaserJet Printing
- Printer recognized as an optical drive rather than printer
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06-15-2018 12:46 PM
I have a Windows 10 64-bit operating system and an HP laptop and my printer was working fine a few months ago. Now, whenever I connect it it's recognized as a CD drive or optical drive rather than an actual printer. I tried a manual installation and it kept giving me an error after the USB connection was finished. I tried unplugging the printer and plugging it back in, turning my computer off and back on, etc. I've also tried uninstalling the device then plugging in the USB again and it still recognizes it as a CD drive. I've never used a CD to install the product there was always an automatic installation screen that would come up but it's not working anymore. Every time I try to see the contents of the CD drive it gives me an error and says "access denied." I'm afriad to call the HP support because I've had this printer for years and the warranty has expired. I also read that HP can charge you a fee for service if you don't have a warranty on the printer.
Any help would be great.
Solved! Go to Solution.
Accepted Solutions
06-15-2018 02:33 PM
Hi,
Press the Setup button on the printer and click the right arrow till Service is shown, then press OK.
Select HP Smart Install and press OK.
Select Disable and press OK, confirm any prompt.
Restart the pritner and check for any difference
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
06-15-2018 02:33 PM
Hi,
Press the Setup button on the printer and click the right arrow till Service is shown, then press OK.
Select HP Smart Install and press OK.
Select Disable and press OK, confirm any prompt.
Restart the pritner and check for any difference
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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