Printer says I need to enroll to hpinstant in order to use the cartridges

[Redfury2341]

Hi guys

My printer has an error message stating I need to enroll for hp instant, but when I go through the steps & troubleshooting options with hp instant, it states that it is connected but I still can't print & the error message returns every time I try to print. Has anyone else encountered this? Please help!

[A4Apollo]

Hey there! @Redfury2341, Thanks for stopping by the HP Support Community!

Don't worry I'll try to help you out. Let me ask you a few questions in order to assist you better.

Did you make any changes to your printer?

Are you using regular ink cartridges or Instant ink cartridges on the printer?

Excellent description and a great diagnosis done. It is greatly appreciated.

Please share the cartridge number or picture of the ink cartridge. And printer serial number through a private message to assist you better.

Refer this article to know more information about finding printer details. Click Here

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com".

If you use HP ePrint but do not have an HP Connected account, your printer Web Services might be already turned on, but the printer claim code might be expired. HP Instant Ink enrollment requires you to create an HP Connected account and register your printer with a valid printer claim code.
To obtain a valid printer claim code, turn off Web Services using the printer control panel, and then turn on Web Services again.
Touch or press the HP ePrint icon, and then touch or press Settings.
If your printer control panel does not have a button or icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
Select Turn Off, Disable, or Remove Web Services, depending on your printer model.
Follow the on-screen instructions to turn off Web Services.
Turn on Web Services again.
The information page prints with a new printer claim code.
   NOTE:
When you turn on Web Services again, your printer receives a new email address for HP ePrint. After you create an HP Connected account, you can customize the printer email address. Go to Setting Up an HP Connected Account for more information about customizing the printer email address.
After you turn on Web Services again, complete the steps in this document to Sign up and use the claim code to add your printer to HP Instant Ink to create an HP Connected account and enroll in HP Instant Ink.

Also, Please share few details in a private message, if you think the above statement didn't answer your query, so I can check the account details.

Instant ink Email Address

Instant Ink Account Number

Shipping address

Refer this article to know more information about enrolling in HP instant ink. Click Here

Also, refer this article to know more about instant ink. Click Here

Hope this answers your query!

I hope you have a great day! 🙂

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