Printer says it's either offline or in an error state

[AlanD96]

My wireless networked MFP M477 Laserjet gives messages that it's either offline or in an error state when trying to print from two different Windows 10 computers on my network.  Ironically when printing from my wife's Ipad it prints JUST FINE.  

I tried deleting and reinstalling the HP software from my Windows machine.  The software installs perfectly, it finds the networked printer and says the printer installation was successful.  I go to print and get the offline message again.  

I've unplugged the printer and held the power button for over 30 seconds.   As I said it prints perfectly from the Ipad if that's a clue.  

I sure could use some help.  

THANKS!

-Alan

[Devon_S]

Hello AlanD96,

Go to:

http://hp.com/go/tools

After that, download and run the Print and Scan Doctor tool, this should resolve the issue with the printer showing offline.

[AlanD96]

Devon -

Thanks for your quick reply.  My experience with the Print and Scan doctor was:

1) I ran the program

2) It located my printer

3) It said:   "the software solution for your product is not installed on this computer, click to install"

So I clicked and it just downloaded and reinstalled the MFP 477 software.  I tried to print and it still was offline.

I tried to run the doctor again and got the SAME message that I needed to install the software solution, etc. etc.

In other words, I'm in a loop with the doctor and STILL get the offline error message.  I appreciate your help though.

[Devon_S]

Hello AlanD96,

It sounds like you've got yourself a software issue and the HP software won't recognize that there is an HP printer installed.

There can be lots of different ways to go about this, first what I would recommend is going under your "Devices and Printers" in control panel.

From there you should go under your "Print server properties" and remove anything that has any relation to this printer.

If there are any other remnants of HP printers that you don't use in there you should remove them as well.

From this point remove any remaining HP printers from "Devices and Printers". 

Next, go into control panel and uninstall the HP software for the printer; now reboot.

Download and install the most up to date software again from here:

http://ftp.hp.com/pub/softlib/software13/COL61848/t2-149283-2/HP_Color_LJ_Pro_MFP_M477-PCL-6_Print_D...

Run the install, and attempt to print a document.

Goodluck!

[AlanD96 · Accepted solution]

I finally fixed my problem printing to my wirelessly networked Laserjet Printer.  What finally worked was going into "Devices and Printers" and REMOVING "HP ePrint"    then rebooting and reinstalling the software.  I now can print from my two WIndows 10 machines as well as my wife's Ipad which always worked.  

Thanks to Devon for his help.

[Rose4HP]

Problems again with the offline message regarding the printer, and /or error message this printer is only 5 mo. old??????What is going on?????????  It printed for about two months then just stopped again????????!!!!!!!!!!!!!!!!!! Think I might buy another brand.

[bruce29]

The printer had been working fine.  Then it just quit and gave a message that it was in an error state.  There was nothing done to the computer prior to the error state.  Turning the printer off and on doesn't help, rebooting the computer doesn't help.