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Locked

‎01-27-2020 09:06 AM

HP Recommended
Product: HP LaserJet Pro MFP M225 series

Printer screen stuck on English with the green Oand the warning triangle.  It was first stuck on the Initializing mode and we went theo the 3 steps of holding the cancel button & left arrow but now its offline

 

3 REPLIES 3

‎01-29-2020 12:53 PM

HP Recommended

@ToBuk

 

I have gone through your post and would like to help

 

Please try these troubleshooting steps

 

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Also ensure you have the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

If the issue persists please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

‎01-30-2020 07:41 AM

HP Recommended

Tried what you have suggested but its still the same...any other tips please

‎01-30-2020 02:38 PM

HP Recommended

@ToBuk

 

If the issue persists I suggest you contact HP Support for Service Options


Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support


Thank you

KrazyToad
I Am An HP Employee

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