Printer spools, then won't print

[fightingowl]

Windows 7 Pro 64 bit on HP laptop

I installed an HP CP1215 printer.  Printer shows as active under Devices and Printers.

Driver listed as: HP Color LaserJet CP1215

Port is USB006 Virtual port for USB

Would not print, leading to:

Deleted existing files in the print spooler (C:\Windows\System32\spool\PRINTERS).  Stopped then restarted the print spooler.

On selecting to print, the printer alerts me it will soon be time to replace cartriges in xx number of pages.  So there is some communication with the printer.

On commanding to print (Notepad, various Office files), I can see the file briefly in the Status as "spooling", then "printing".  Looking at file manager during this, the files appear and autodelete in the print spooler location (C:\Windows\System32\spool\PRINTERS).   But nothing prints.  Normally the green status light on the printer starts blinking when it normally prints, but in this case the light stays steady green, as if it simply is not receiving anything.

Have tried with "Enable bidirectional printing" checked and unchecked.  Same for "Enable printer pooling",  and "print directly to the printer."  And mimicked various settings that worked on the other HP printer.

The laptop prints normally to other printers via USB, including another HP printer, all using Virtual Port for USB, but with each printer having its own port number.  Other laptops can print to the CP1215 printer normally.  Have uninstalled and reinstalled drivers, rebooted etc.  Same result: spools, but does not print.

[jabzi]

Hello fightingowl,

Please download and run the HP Print and Scan Doctor using the below URL .

www.hp.com/go/tools

Regards,
Jabzi

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I work for HP

[fightingowl]

Thanks, I had already tried that.  It says everything is fine.  The problem remains that the printer spools but does not print.

[jabzi]

Hello,

I'd suggest you to uninstall and reinstall the printer software.

Regards,
Jabzi

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I work for HP

[fightingowl]

Already tried that, as described in the orignal post.

[jabzi]

One quick question ..
Did you delete the content of the folder "Printer" @ path (C:\Windows\System32\spool\PRINTERS). ???

[fightingowl]

Thanks, yes.  I listed that in the original post.  But I appreciate any suggestions!

[jabzi]

Oops!! .. "Printer" folder content should not have been deleted.
The only way to recover from this state is to do a System Restore .

[fightingowl]

No, deleting the files was fine.  It works fine, and prints to other printers.

Status is still this:  Printer will spool, but not print.

[fightingowl]

Printer spools, then won't print--anyone else have any ideas?  Thanks.