• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎07-02-2019 11:14 AM

HP Recommended
Product: laserjet pro mfp m177fw
Operating System: Microsoft Windows 10 (64-bit)

I tried  reinstalling the drivers, which are correctly installed according to my computer. It is plugged directly into a wall outlet, not a surge protector, and I tried unplugging it, waiting a minute, and plugging it back in. Also removed the cartridges and placed them back in. Still stuck in initializing mode. When I go to the menu all cartridges have a !

3 REPLIES 3

‎07-02-2019 02:35 PM

HP Recommended

Remove any usb or network cables and cycle the power to eliminate something from the computer causing the error. If unit still sticks an initializing then I suggest that you will want to perform an NVRAM reset to see if that clears the error.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎07-02-2019 02:52 PM

HP Recommended

Thank you. Did not work. There seems to be an issue in the carousel during the initialization process. Could you please provide the instrutions for a NVRAM reset?

Was this reply helpful? Yes No

‎07-08-2019 12:21 PM

HP Recommended

Did not work. There seems to be an issue in the carousel during the initialization process. Could you please provide the instrutions for a NVRAM reset?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.