Solved: Printer take so much time to scan on folder/network - HP Support Community

phlord3 · ‎07-16-2019

My printer is taking so much time (about 10 minutes) to scan on network .
It prints by network instantally, and scan normally when I use a USB drive.
But when I try to use scan by network, it loads about 10minutes, and after complete the docs scan successfully.

I think the problem is in some network configuration, but I don´t know where.
Further, I had used a similar printer in the same place before, and It worked well.

---------------------------------------------------------------------------------
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, passionate and dedicated user, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

https://www.linkedin.com/in/paulohsnunes/

Repairatrooper · ‎07-16-2019

One thing to turn off is the option to verify folder location. This on by default option forces the printer to confirm scan location every time rather than just send the job to the folder. Resolution and file size will also have a large impact. Incomplete or wrong DNS settings will slow everything down if you are scanning using an FQDN instead of the IP address for the location. Example \\server\scan instead of \\192.168.1.1\scan

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

View solution in original post

Repairatrooper · ‎07-16-2019

One thing to turn off is the option to verify folder location. This on by default option forces the printer to confirm scan location every time rather than just send the job to the folder. Resolution and file size will also have a large impact. Incomplete or wrong DNS settings will slow everything down if you are scanning using an FQDN instead of the IP address for the location. Example \\server\scan instead of \\192.168.1.1\scan

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Printer take so much time to scan on folder/network

Create an account on the HP Community to personalize your profile and ask a question