Printer won't communicate with network

[rosends]

I'm not sure what you mean by "software" -- on my computer? the firmware loaded onto the printer? In my router? Nothing is working intermittently. The computer and router work all the time and the printer just doesn't.

At this point, since I am not going to pay to have someone else guess, I assume I just have to get a new printer and hope that the problem was resident in the printer, itself. Of course, because no one can assure me that the problem is just in the printer, I might be buying myself a whole other headache.

[KrazyToad]

@rosends

I meant it seems to be a Software issue with your Printer and our Support Team can Remote into your computer to troubleshoot the Printer Network issue.

But I do understand your concerns and frustration

I have escalated your concerns to HP’s Support Team to review your case.  You should be contacted within 2 business days (this does not include weekends or holidays). 

Thank you