Printer won't communicate with network

[rosends]

The printer had been working on my home network until recently when it would occasionally refuse to print (though it would mysteriously start printing sometimes) and now refuses to print at all.

The blue light is on indicating that it is connected to the wifi. I have done a hard reset and all that. I reconfigured the wireless and the printer was connected but the computer cannot connect with the printer (according to the error message). The router people say it has nothing to do with them (the router is 3 weeks old and is working for all other devices).

The printer is capable of printing because I have printed device configuration pages by holding down the cancel kep until one prints. But nothing can communicate with it.

[KrazyToad · Accepted solution]

@rosends

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I understand that you are unable to print from your Laserjet P1102W

I'd like to help.

I suggest you start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Then uninstall the Printer from Root Level and download the Full Feature Software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted how it goes and if you need further assistance

Thank you 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

[rosends]

This worked in the short run but here I am, again, a week later, with the same problem -- the print job won't send and then I get notice that the printer is in an error state. Uninstalling and reinstalling every time I want to print does not seem very efficient. What is the underlying issue here?

[KrazyToad]

@rosends

Thanks for keeping us posted.

Please download the Firmware from this Link: https://hp.care/2FRpld6

Then assign a Manual IP Address

1) Obtain the IP address of the printer – You can print a Network Configuration Page to obtain the IP address.
2) Type the IP address on your web browser to obtain the printer EWS page on your computer.
3) Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
4) Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
5) Click Manual IP
6) If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
7) If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
 

Keep me posted

Thank you.

[rosends]

at this point, I can't get the printer to print a config/test page. The green and blue lights are on. O hold the X (cancel) button down and nothing happens until all lights go off.

[KrazyToad]

@rosends

Please try a Printer Reset again and then try printing the Network Configuration Page to assign the Manual IP Address.

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Keep me posted

[rosends]

"Failed to update firmware" I powered down and tried again. Same thing.

[DavidSMP]

@rosends,

I reviewed the post. Thanks for the update. It is nice to hear from you. Your time and patience are greatly appreciated. There is more to it than meets the eye. As @KrazyToad is out for the day I am responding on his behalf

It requires a one to one interaction with HP phone support who will assist you in real time possibly taking control of the computer also to update the printer's firmware. It will keep you in good stead. Good luck.

HP Technical Support can be reached by clicking on the following link: https://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Take care and have a blessed week ahead. 🙂

Cheers!

[rosends]

As of now, my warranty expired a long time ago. I just want to know if the nature of this problem indicates that the printer needs to be replaced or if this is something that can be dealt with at all. Reseting, updating, turniong off and on and reinstalling have all failed. No one has explained to me the underlying problem, though. Maybe it is just time to dump this printer.

[KrazyToad]

@rosends

This seems to be a Software issue since it works intermittently and as informed our Support Team should be able to Remote into your computer and sort this out.

Thank you.