• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎02-07-2019 02:45 PM

HP Recommended
Operating System: Microsoft Windows 7 (32-bit)

I have an HP LaserJet Pro MFP M225dw.  I had a bad paper jam, which I managed to remove piece by piece very slowly.  Since then, I've gotten random splotches, spots and occasionally lines.  I have changed out the toner cartridge, so I know that's not the issue.  I have tried unplugging to let the fuser cool off, that did not fix the issue either.  Should I open up the printer and look at the fuser to see if there's something on it?

1 REPLY 1

‎02-09-2019 10:40 PM

HP Recommended

@sharonmyers

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

 

Follow this document which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.