Printing issue

[tlpmap1]

I can send test print to printer using "HP Smart Printing", but when sending test print to printer after selecting default printer, the document is instantly deleted in print queue all usint an ethernet cable.  Can't connect using WIFI. 

[Rita_R2]

Hi, @tlpmap1, Welcome to the HP Support.

I will be more than happy to help you. while I am an HP employee, the views expressed here are my own and may not necessarily reflect the views of HP. By sharing relevant video links, I aim to provide clear, practical guidance in an easy-to-follow format. These tailored video resources are designed to address queries more effectively and enhance understanding. I hope you find them helpful as well.

Here are the links which will help to resolve the issue: 

Fix a wireless printer connection | HP LaserJet MFP M139-M142 printers | HP Support

Reconnect an HP printer to a wireless network | HP printers| HP Support

Resolve print quality issues with the HP Print Quality Diagnostic app | HP Managed printers

Do keep me posted. 

  

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

RITA_R2

HP Support