Problem trying to print wallet size photo

[NinaS_69]

I tried printing wallet size photo and it doesn't work.  Printer works fine but not wallet size.  What can I do to fix it?

[A4Apollo]

Hey There! @NinaS_69, Welcome to HP forums!  

I understand you have issues printing wallet size photos from your printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Have you tried printing using a different brand paper?

Have you tried printing from a different application?

As you mentioned you have issues printing wallet size photos from your printer.

I have checked the printer specifications and according to the printer specifications the wallet size photo paper is not supported by your printer.

Please find the Supported photo paper by your printer.

Letter-sized photo paper
 
216 x 280 mm (8.5 x 11.0 inches)
 

A4-sized photo paper
 
210 x 297 mm (8.3 x 11.7 inches)
 

Photo paper
 
76.2 x 127 mm (3.0 x 5.0 inches)
 

Photo paper
 
102 x 152 mm (4.0 x 6.0 inches) 
 

Photo paper
 
102 x 152 mm (4.0 x 12.0 inches) 
 

Photo paper
 
127 x 177.8 mm (5.0 x 7.0 inches)
 

Photo paper
 
203 x 254 mm (8.0 x 10.0 inches)
 

Photo L photo paper
 
89 x 127 mm (3.5 x 5.0 inches)
 

Photo 2L photo paper
 
127 x 178 mm (5.0 x 7.0 inches)
 

Borderless photo paper
 
102 x 152 mm (4.0 x 6.0 inches)
 

Borderless photo paper
 
127 x 178 mm (5.0 x 7.0 inches)
 

Borderless photo paper
 
203 x 254 mm (8.0 x 10.0 inches)
 

Borderless photo paper
 
216 x 280 mm (8.5 x 11 inches)
 

Borderless photo paper
 
100 x 150 mm (3.9 x 5.9 inches)
 

Borderless photo paper
 
89 x 127 mm (3.5 x 5.0 inches)
 

Borderless photo paper
 
130 x 180 mm (5.1 x 7.1 inches) 
 

Also, Try few steps recommended below and check if it helps.

Right-click the photo that you want to print, and then click Print, or click Open with, click Windows Photo Viewer, and then click Print.
From the drop-down menus above the photo, select your printer, paper size, and print quality. For the Paper, type select HP Photo Papers and then click Options.
In the Print Settings window, click Printer Properties.
   NOTE:
Changing some settings makes them the default settings for all print jobs. You might need to manually change the some of the following settings if you change paper type or size, or if you are printing documents. Make sure to select the appropriate paper tray.
On the Paper/Quality tab, select Photo Tray or regular tray from the Paper Source drop-down menu, and then click Advanced.
In the Advanced Options window, select 2.5×3.5in. in the Paper Size drop-down menu, and then click OK.
In the Document Properties window, click OK.
In the Print Pictures window, click Print.

Refer the printer specification page to know more information.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query! 
Have a wonderful day ahead! 🙂

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    
Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!

[A4Apollo]

@NinaS_69,

We haven't heard from you,

This Post is with reference to the thread you had recently created at HP Forums.

I would like to know if the resolution I had provided worked for you?

Please reply back to your public post as the private message board is not always monitored

If you have any other queries, feel free to reply to Mr.Robot,

And thank you for being a Valuable Member of our HP Family.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as Solution" from the drop-down menu on the upper right corner.

Thank you for posting in the HP Support Forum.

Have a great day!”