Problems with HPA9102 (HP PageWide Pro 477dw MFP)

[Plemo]

Hi, we are having problems with the printer whereby it intermittently displays "Printer Offline", "Error Printing" or doesnt print until either the PC is rebooted and/or the printer is rebooted. I have loadeded the latest software and drivers, changed the sleep period and set the printer to reload first thing each morning but doesnt seem to have made any difference. Has anyone else come across these problems?

Many Thanks

[rick-s]

Thread open for response.

[f2point8 · Accepted solution]

Hello Plemo,

HP has created a new firmware update for the HP PageWide 377dw, HP PageWide Pro 477dw/dn, and HP PageWide Pro 577dw/57750dw products to help mitigate the “Unable to Wake from Standby Mode” problem that some users experience after updating to version 001.1839A firmware (and also on certain older versions). 

The specific change included in this new firmware release adds the ability to set the Power Management Energy Save “Standby After” setting to “Never” as shown here:

                SETTING STANDBY TO “NEVER”

 

Changing the Energy Save Setting to Standby After “Never” will prevent the device from entering Standby Mode, and therefore prevent the problem of not being able to wake up from Standby Mode.

Getting the New Firmware

If your printer is not set to update automatically and/or has not already been updated, you can manually check for the update via the Embedded Web Server (EWS) on the product.

To check the version of firmware on your printer, enter the IP address of your printer into your web browser to view the EWS, then select the "Tools" tab, then select "Printer Updates", and then "Firmware Updates" on the left panel. 

The firmware version which provides the ability to set the Standby time to "Never" has the characters of "1850B.00" at the end of the firmware version.  If your printer has a lower version number, go to the "Check for Printer Updates" section lower on the page and click on the "Check Now" button, then follow the prompts to download and install the printer update.

[Plemo]

Thats great. Many thanks for your reply

[f2point8]

HP has released a firmware update which mitigates the sleep mode problem.

If your printer is not set to get printer updates automatically and/or has not already been updated, you can manually check for the update via the Embedded Web Server (EWS) on the product.

To check the version of firmware on your printer, enter the IP address of your printer into your web browser to view the EWS, then select the "Tools" tab, then select "Printer Updates", and then "Firmware Updates" on the left panel. 

The firmware version which mitigates the sleep mode problem has the characters "1908C.00" at the end of the firmware version.  If your printer has a lower version number, go to the "Check for Printer Updates" section lower on the page and click on the "Check Now" button, then follow the prompts to download and install the printer update.

[Plemo]

Hi, 

Many thanks for your reply. Hopefully this update will stop people in the office tearing their hair out eveytime they want to print.