Problems with the Printer

[LamaF]

Issue: The printer was working normally last successful print was 5 days ago. Today I tried to print and found it completely powered off. Pressing the power button does nothing; no lights, no sound, no fan activity.

Troubleshooting already completed, no change:

1. Confirmed the wall outlet works (tested with another device)
2. Tried a different wall outlet, plugged directly (not through a power strip/surge protector)
3. Inspected the power cable  no visible damage, fully seated at both ends
4. Full power cycle: unplugged the cable from the printer itself, waited 60 seconds, reconnected, held the power button for 5–10 seconds
5. No response of any kind (no click, no fan spin, no light) when powered
6. The printer appears completely dead with no sign of receiving power. I understand this is likely outside the standard 1-year warranty. Please advise on next steps — repair options, service centers, or replacement parts (e.g., power supply).

[Hawks_Eye]

Hi @LamaF 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for providing the detailed troubleshooting results. We understand the printer was operating normally a few days ago and is now showing no signs of power, even after verifying the power source and performing a complete power reset.

Based on the checks already completed, the issue appears to be related to the printer's ability to receive or distribute power internally. Before considering repair or replacement, we recommend performing the following checks:

1. Disconnect the power cord from both the printer and the wall outlet.
2. Inspect the power connection port on the printer for any bent pins, debris, discoloration, or signs of heat damage.
3. If your printer uses an external power adapter, verify that the adapter's indicator light (if present) is illuminated when connected to power.
4. Reconnect the power cord directly to a known working wall outlet and avoid extension cords, surge protectors, or power strips.
5. Press and hold the printer power button for 15 to 20 seconds while the printer is connected to power.
6. If available for your printer model, try another compatible HP power cord or power adapter to determine whether the current power source component is preventing startup.
7. Check the printer for any removable accessories, such as USB devices or memory cards, and disconnect them before attempting to power on again.

Since the printer remains completely unresponsive with no lights, sounds, display activity, or fan movement, the next step may involve inspection of the internal power supply circuitry or replacement of the power module, depending on the printer model.

As a last option, consider reaching out to our HP service center for further assistance if the issue persists.

Click the link below and fill in the required details to find the closest service center and their availability:

Service Center Locator: Find an HP Service Center

Please call before visiting a service center.

Take care, and have an amazing day!

Regards, 

Hawks_Eye