Random printer errors requiring restart

[Nal_NR]

Thank you, @greenturtle. Hi @macman44,

Apologies for the delayed response. We understand your concerns and would like to assist you further. To investigate the matter thoroughly and proceed, we kindly request that you provide the following details via private message.

For your privacy and security, please do not share any personal information in this public thread. Once I receive your message, I will ensure your case receives the necessary attention.

[macman44 · Accepted solution]

Many thanks for reaching out to me on this topic.  I was unable to reply yesterday because I was suffering from an internet outage (now resolved).

I had originally tried to resolve my problems online, and did appreciate the help that greenturtle provided.  But the lead he provided, and several other approaches that I tried, all ended up at the same non-useful dead end, resulting in my frustration.  But I must apologise for my rather strident comment about HP support:  it really related to the fact that the web pages didn't seem to be able to help with my particular problem.

So yesterday I looked up online the phone number for HP Canada Customer Service and called them, and from then on things went very smoothly.  I was referred to a helpful person in the technical support  organisation, who was able to deal with both my warranty issue and the original technical problem with the printer.  All now seems well, and I have a case number and a phone contact in the event that further action is needed.  I don't think that any further action by you is needed.

So thanks to them and to you, and I was impressed that once I connected with a real person the support was excellent.

[greenturtle]

Hi @macman44 ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!