Re: my printer is only printing black and white

Paul-Roddy · ‎08-12-2019

Hi,

I replaced all 3 colour cartridges with new ones but it still only prints in black and white.

I do notice that in Printer Properties, opposite the word Color, it says No.

There must be some setting somewhere to set Color to Yes?

Thanks.

Repairatrooper · ‎08-12-2019

On your PC, go to control panel>devices and printers and right click on the icon for your printer. Select printer properties from the drop down menu. On the general tab you will see a preferences button, click that button and then click the color tab from the next screen.

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Paul-Roddy · ‎08-15-2019

Hi Repairatrooper,

The colour option you show in your screenshots weren't available to me or I would have selected them already.

Anyway, I did a complete uninstall as per Betty0610(HP Support Agent) email to me on 13th August and its back printing in colour again. Many thanks.

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