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‎12-20-2017 02:03 PM

HP Recommended
Product: HP LaserJet Pro 200 color Printer M251 series

Im in the processes of replacing the black cartridge in my printer. After putting the cartridge in the printer I recieved an error message "remove shipping locks". I put the old cartridge in and it worked, I've restored to defults settings, and Ive done a hard restart none of which worked. All the cartidges in the machine are new authentic hp cartridges.

3 REPLIES 3

‎12-20-2017 07:36 PM

HP Recommended

See if the link below helps. You may have just gotten a bad toner cartridge.

 

https://www.youtube.com/watch?v=LJ8UBAdiRyI

‎12-20-2017 08:11 PM

HP Recommended

Ive watched that youtube video and my cartridge lifts up and snaps back without issue. Any other suggestions?

‎12-21-2017 04:38 AM

HP Recommended

If the old toner works, that would indicate you got a bad new toner. Return to place of purchase for refund or exchange.

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