Request for Printer Exchange – Incorrect Model (HP LaserJet MFP M72630dn - M72630DN CNC1S3B067) Deli

[YogeshTayade]

Dear HP Service Center Team,

I hope this message finds you well.

I have been following up for the past 5–6 days but have not received any response. (servicehead@hp.com; printindsme@hp.com; in.contact@hp.com; hpstoreindia@customerservice.team )

I am writing to request your assistance regarding a recent purchase of the above-mentioned printer from the HP Word Center, Viman Nagar, Pune 411014 (MH). At the time of purchase, I had clearly communicated my requirement for a printer that supports color printing and Wi-Fi connectivity. These specifications were confirmed by the sales representative prior to making the payment.

However, upon receiving the product, I realized that the printer only supports black-and-white printing and does not include Wi-Fi functionality. This model does not meet my business needs.

When I approached the store for support, I was informed that since the model was suggested by me, they are unable to assist further. Unfortunately, no satisfactory resolution has been offered by the store.

I kindly request HP’s support in exchanging this printer for a model that fulfills the original specifications of color printing and Wi-Fi connectivity. I am confident that HP, as a customer-centric brand, will help in resolving this issue appropriately.

For your reference, I have attached a copy of the tax invoice.

Thank you for your understanding and assistance. I look forward to your prompt response.

[Raqeeb26]

Hi @YogeshTayade ,

I understand how frustrating this situation must be, especially after clearly communicating your requirement for a color and Wi-Fi-enabled printer. I appreciate you taking the time to share all the details and follow up.

Since HP World Centers are independently operated HP Authorized Partners, such cases are reviewed directly by HP’s escalation and store support teams. You’ve already reached out to the right email channels — please allow a bit more time for them to review your request.

In the meantime, you can also refer to the following official HP India resources for return and exchange guidelines:
🔹 HP India Return Policy
🔹 HP Store Support & FAQs

If your purchase was made recently and the product remains in its original condition, the HP Store team will evaluate your case for a possible exchange or resolution.

Please , do let me know if you need any other assistance, will be happy to assist you 

I hope you have a good day ahead,

And Feel free to ask any other queries as well.