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‎08-30-2016 02:57 AM

HP Recommended
Product: LaserJet 500 color MFP M575
Operating System: Microsoft Windows 10 (64-bit)

Greetings.

I have forgotten the administrative password to log in on the web interface.

How may I recover it?

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-30-2016 01:40 PM

HP Recommended

If the password is lost then you must reset the device. Start with the normal restore defaults option from the control panel.  If that doesnt work then look up the Cold or NVRAM Reset steps and perform a reset at that level next.  If an article isnt already floating around with the steps then you will have to find them in the Service Manual.

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View solution in original post

1 REPLY 1

‎08-30-2016 01:40 PM

HP Recommended

If the password is lost then you must reset the device. Start with the normal restore defaults option from the control panel.  If that doesnt work then look up the Cold or NVRAM Reset steps and perform a reset at that level next.  If an article isnt already floating around with the steps then you will have to find them in the Service Manual.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
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