• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎10-26-2019 05:17 AM

HP Recommended
Product: Color Laserjet Pro MFP M181fw
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I have an HP Color LaserJet Pro MFP M181fw and want to enter the maintenance pages, but the printer is asking for a password. Nobody around here  knows the password so I want to reset it. I know it is possible but is a restricted procedure and the HP support will only tell you how to do it in a private message. Strangely if you ask it in a private message directly they will not help you and you need to start a public topic.

 

Looking forward to the PM of an HP guy

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-26-2019 06:19 AM - edited ‎10-26-2019 06:28 AM

HP Recommended
Hello,

Follow these steps:
  1. On the printer control panel, press the OK button to display the Home screen.
  2. Open the Service menu.
  3. Select the Restore Defaults option, and then press the OK button.
    The printer automatically restarts.

I sent you a private message with the procedure to be done before the one above.

Don't hesitate to ask us if you need us.
 
Best regards,



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

2 REPLIES 2

‎10-26-2019 06:19 AM - edited ‎10-26-2019 06:28 AM

HP Recommended
Hello,

Follow these steps:
  1. On the printer control panel, press the OK button to display the Home screen.
  2. Open the Service menu.
  3. Select the Restore Defaults option, and then press the OK button.
    The printer automatically restarts.

I sent you a private message with the procedure to be done before the one above.

Don't hesitate to ask us if you need us.
 
Best regards,



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

‎10-26-2019 07:14 AM - edited ‎10-26-2019 07:17 AM

HP Recommended
@MartinBron wrote:

Hello Mans,

IT worked perfectly, I can access the menu's again.

Thanks, Martin

I follow up on your private message @MartinBron!


Congratulations!

Thank you to close the subject by clicking on 'Accept as solution' at the bottom of the previous message.

 

I welcome you to the English HP Community Support.

 

Do not hesitate to contact us if needed

 

Best regards,



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.