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‎10-17-2018 01:43 PM

HP Recommended
Operating System: macOS 10.13 High Sierra

These marks were appearing on all print outs. They look like burn marks. I tried the cleaning option. They still remain. I have attached a pic. Any help would be appreciated. Thanks!IMG_20181017_154010.jpg

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-17-2018 02:31 PM

HP Recommended

This is a repetitive print defect.

 

To find out which component is generaing the defect you can look up the defect ruler for your printer model via the Service Manual.

 

See Attached:

 

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View solution in original post

2 REPLIES 2

‎10-17-2018 02:31 PM

HP Recommended

This is a repetitive print defect.

 

To find out which component is generaing the defect you can look up the defect ruler for your printer model via the Service Manual.

 

See Attached:

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.

‎10-20-2018 09:41 AM

HP Recommended

Thanks! It turned out to be a very small indentation on the toner cartridge roller. 

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