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Honor Student
Posts: 2
Member Since: ‎01-03-2018
Message 1 of 3 (193 Views)
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Samsung CLP-310 printer does not print unless I open and close the front of the back cover

Product Name: Samsung CLP-310 Color Laser Printer series
Operating System: Mac OS X 10.11 El Capitan

Hi,

 

Whenever I am printing multiple documents, my printer stops each 2-3 documents and I have to open and close the front or back cover each time for it to start printing again. When it stops, I see the unprinted documents accumulate in the printing queue and disappear once I restart the printing by opening and closing the front/back cover. I do not see any error message. However, in my Systems Preferences, the printer status indicates "In service" with a yellow dot when the printing is stopped and it indicates "Inactive" with a green dot once I restart the printing.

 

It is very annoying since my printer is far from my computer so I have to get up and go open-close the front/back cover every 2-3 pages. Is there something that can be done to correct that problem?

 

Thank you.

 

 

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Accepted Solution

Re: Samsung CLP-310 printer does not print unless I open and close the front of the back cover

Sounds like two possible issues. 
1. Theres a sensor at fault, thinking that the printer has a paper jam - Check for paper jams
2. The toner waste container is full 

By opening and closing the doors you bypass theese errors for one page or print job.

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Teacher
Posts: 126
Member Since: ‎01-02-2018
Message 2 of 3 (171 Views)

Re: Samsung CLP-310 printer does not print unless I open and close the front of the back cover

Sounds like two possible issues. 
1. Theres a sensor at fault, thinking that the printer has a paper jam - Check for paper jams
2. The toner waste container is full 

By opening and closing the doors you bypass theese errors for one page or print job.

I`m not a HP technician.
Just a electronics enthusiast .
If i helped, please hit that Kudos button Smiley Happy
Honor Student
Posts: 2
Member Since: ‎01-03-2018
Message 3 of 3 (146 Views)

Re: Samsung CLP-310 printer does not print unless I open and close the front of the back cover

Thank you!

I doubt that there is a paper jam, but I will try to replace my toner waste container.

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