Scallop pattern printing down left side of page on all types of paper

[KNeill]

I am getting a scallop pattern printing down the left side of the page. This appears on whatever type of media I am printing on. They are 1 1/2" arcs, with the opening towards the edge of the paper, like large, backwards "C's". I'm guessing there's a dirty roller or something similar? I just need to know how to access it to clean it without causing damage to the machine.

[Dvortex]

Hello, @KNeill – Hope you are well 🙂
 

Thank you for becoming an HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others.

I see that you are having print quality issues and is looking to clean the printer. I found a wonderful document which provides you with the step by step instructions. Please check and follow the steps here: http://hp.care/2jnXMeP

If the issue persists, then you can find some additional steps here: http://hp.care/2jnJ2fL

Please let me know if this resolves the issue, or if you require further assistance.

Have a great day 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[KNeill]

Your answer is good up to a point - where do I find, and how do I  remove the pickup roller?

[Sizzlingsum_13 · Accepted solution]

Hi@KNeill

Thank you for the update.

Please find this youtube video to know how to remove pick up rollers: Click here

If not, I recommend you to contact phone support for available service options.Use the link below to get in touch with them.

Technical support link: www.hp.com/contacthp

If you wish to say thanks for my effort to help, click the "Thumbs up" to give me a "Kudos" and also please mark it as “Accepted Solution” if this helps.

Take care now and have a splendid week ahead.