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HP LaserJet Tank MFP 2604sdw Printer

Hello guys, looking for some guidance on HP customer service lying and scamming me. 

 

   I purchased a MFP 2604, the printer didnt work from day 1, since i work for the government, i have to get IT involved fist. 

We spent 8 hours troubleshooting with HP customer service. They sent a new printer, the second we spent 7 hours. 

 

 The refunded my purchase with 13 gift cards, took me 2 hours to process them and buy a new printer, duo to all the time my IT group and myself spent with HP, my IT manager suggested discontinuing all their services.

  At this point i got a call from their case manager offering me 2 set of tonners and assist us with the set-up of the new printer. 

 

    We agreed to it, 4 weeks go by i get a call from another manager saying that guy ("Rudy") was terminated and they are not going to honor our agreement. 

 

  Since HP has subbed out all of their customer service, now I'm stuck and furious; does anyone know of a US based service that i can show these emails and get my tonners?  

 

 

 

 

 

 

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