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- Scan not working on new HP Color LaserJet Enterprise MFP M48...

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06-24-2025 12:14 PM
Product: HP Color LaserJet Enterprise MFP M480f
Operating System: Microsoft Windows 11
I received a message indicating a scanner not connected
The following software is installed:
- HP Color LaserJet MFP M480 Printer Full Software Solution (Recommended)
- 52.2.5009
- 78.2 MB
- Jul 9, 2024
_________________________________________________________________________________________________
- HP Universal Scan - Full Feature Software and Driver
- 63.5.6303
- 439.5 MB
- Apr 15, 2025
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