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John_JHTT
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Message 1 of 2
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HP Recommended

Scan profile keeps changing to system default

Color Laser MFP 179fnw
Microsoft Windows 10 (64-bit)

Good morning,

 

The laser printer the owner of my company uses keeps changing the scan profile to pull from the flatbed, not the feeder tray. After googling I'm not finding much in the way of resolution, so I've just been going into his office whenever this happens, open Windows Fax and Scan, go to Tools, then Scan Profile, and changing the profile. But again, owner of the company, so a permanent solution wold be ideal.

 

Does anyone have any suggestions for where to start?

 

Thank you!

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Message 2 of 2
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Flag Post
HP Recommended

Scan profile keeps changing to system default

Hi,

Try changing the defaults from the Control Panel and then check if you may see any difference:

 

  1. Right-click the start button and select Run.
  2. Type Control printers and press on OK.
  3. Right-click the printer icon and select Scan Profiles.
  4. Click Edit and change the Source to Feeder for any of the shown profiles

Now follow and check for any difference.

 

Shlomi

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