Scan to SharePoint Online Suddenly Stopped Working on HP Devices (HP Color LaserJet flow MFP M880)

[randall1701]

Since a view weeks (August 18th),Scan to SharePoint Online has suddenly stopped working. It was working well before, without any changes it is now no longer working. 

I came across this article (Is Office 365 been causing HP printer/scanner malfunctions since August 18, 2025?)) and wonder if there are any news from HP side. 

My device is a is a HP Color LaserJet flow MFP M880, latest firware is installed. 

Regards

André 

[westbrook]

I have the same issue on 75 E57540's and E52645. I have a support case open with our Fleet vendor and HP since August. HP dragging their feet on this one. The detailed error is: Could not establish secure channel for SSL/TLS.  I believe this is a certificate related error that HP needs to fix in a firmware release.  

They claimed to have found the issue back in early September and that it would be released on firmware 5.9.0.2 but it did not contain any fix.

Glad to see it's not just me. Have you had any updates?

[Vjx]

Hello randall1701 ,

Thank you for reaching out. Regarding your query on Scan to SharePoint Online Suddenly Stopped Working on HP Devices that you’re experiencing.

Kindly review the instructions as below :

-were there any hardware or software changes recently 

- share more details of the product like serial product numbers or complete model name

- We at HP do not encourage using 3rd party accessories or devices , hardware upgrades unless advised in any form of hp documentation

- Find all relevant guides and drivers from the support page here on best effort basis with the limited details that we have about the device  -

https://support.hp.com/in-en/drivers/hp-color-laserjet-enterprise-flow-mfp-m880-series/5329035

Use Diagnose & Fix in the HP app to repair common printing issues (Windows, macOS)

https://support.hp.com/sg-en/document/ish_3666269-3612259-16

How to Fix Common HP Printer Problems

https://www.hp.com/us-en/shop/tech-takes/how-to-fix-common-hp-printer-problems

This will help us narrow down the cause and suggest the best fix

[randall1701]

Thank you for answer. 

As in the subject noted, the device is a HP Color LaserJet flow MFP M880.

As I can see, it is a general issue on HP Printers. I have seen several entries in different sites. There were no changes on the printer, it suddenly stopped working from one day to another. Please also see the other user who has answered this post. There is no 3rd party software involved, just the service directly on the printer. 

No one gets a clear answer from HP...

Regards

André 

[randall1701]

No helpflull answer till no. As I can see on other sites and posts, no one gets a clear answer from HP. Sad but true. 

Regards

André 

[westbrook]

Microsoft disabled basic authentication in favor of modern authentication. The only solution from HP is to update firmware, in your scan to sharepoint quickset where you set 'always use this credential' you would have another one called 'microsoft authentication'. If that's missing then the printer doesn't support it.

The workaround we put in place is to setup an onpremise data gateway for azure and created templates to pickup those files and dump to sharepoint. it's a beast to put together but it works.

The HP solution would have you authenticate at the printer every time you scan. 

[randall1701]

Thank you for your reply. This is exactly what I know now from the different searches. Both are not what we want do. I will let the user scan to mail and then they can upload it manually.  

Regards

André