Scan to email PIN,

[Zeblis]

I have a Color Laser Jet Pro MFP M281fdw, and can't remember my PIN for scan to email.  How can I reset the PIN?

Thank you!

[Kumar0307 · Accepted solution]

Hi @Zeblis

Welcome to the HP Support Community. I understand you would like to reset the PIN. I'd be happy to assist you.

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to Scan tab > click on Scan to Email Setup

• Set 'To' as Blank and set 'From' as Default From. Click Edit for the active profile and ensure the  Security PIN is blank.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Bb_56]

Thank you foe that advice however when click on the scan tab it has scan to computer not email. I want to scan to email. I Have always scan to my email however J have lost all the emails that were in my printer and now I am unable  to reset  my pin  and  it does not recognize my email that I have always used as an active email

[Kumar0307]

@Bb_56

I think this issue needs some additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team.

Please reach out to the HP Support in your region for further assistance.

Keep me posted for any other assistance.