Scan to email using gmail as SMTP

[AK_14]

I'm still having problems.  It used to work fine.  Stopped working.  I've wasted a great deal of time trying fix this.  I followed the gmail instructions.  I'm at my wits end.  

[A4Apollo]

Hi! @AK_14, Thanks for stopping by the HP Support Forums!
 
I understand you have scan to email issues with your printer.
 
Don't worry I'd like to help you out.
 
Did you make any changes to your printer?

Please provide the model name of your printer and operating system you are running on your PC to assist you better.

As you mentioned when you try to scan to email from your printer you are getting a connection error.

Try updating the email address and password in EWS page.
 
Please try assigning a static IP to your printer and check if the issue persists.
 
 Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen, you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') to 250
- Use 255.255.255.0 for the subnet (unless you know it is different if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway.
- Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS. This is Google DNS. You can choose another external DNS if you wish.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
 

If the issue still persists try the steps recommended below.

Please try the steps mentioned below.
 
1. Select Web Services on the front panel., then Settings.
2. Select 'remove web services' and wait for the services to be eliminated.
3. Once this is complete, you will return to the home page.
4. Select the Web Services icon on the printer and go through the steps to setup Web Services once again.
5. You will be provided a more recent code. Later on, you can utilize this code to add the printer to your eprintcenter.com/ hpconnected.com account utilizing this code.
6. You may or may not be required to create a different email address.
7. Try another scan to email utilizing the app.
 
 

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!
Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[AK_14]

This was useless

[A4Apollo]

@AK_14, It's great to hear from you again.

I appriciate your efforts for writing back to us.

As you mentioned the steps I have suggested does not work.

Try the steps recommended below and check if it helps.

You can set up your on-premises printer, scanner, fax, or application to send email through G Suite. Depending on your requirements, the available options are:

• G Suite SMTP relay service—Send mail from your organization by authenticating with the IP addresses. You can send messages to anyone inside or outside of your domain.
• Gmail SMTP server—Send mail to anyone inside or outside of your domain. This option requires you to authenticate with your Gmail or G Suite account and password. 
• Restricted Gmail SMTP server—Send messages to Gmail or G Suite users only. This option does not require you to authenticate.

Note: Our support team can't assist with configuration settings. For details about configuring your device or application to send SMTP messages, refer to its respective documentation.

Refer this document from Google to configure the settings.

If the issue persists try assigning google DNS.

1. Click the network setting on the printer and locate its IP Address.
2. Type that IP  from the browser on your PC to access its EWS page.
3. Click the Scan tab.
4. Under Scan to E-mail click Outgoing Email Profiles.
5. Click New.
6. Type your email address and any selected Display name, then click Next.
   Note: be sure to take a note of the specific Display Name.
7. Fill the mail settings as following:
   - smtp.gmail.com
   - 465
   - Check the box next to SSL
   - Check the box next to the SMTP Authentication option
   - Type your full gmail address as teh user name and type the gmail password.
8. Click Next and dontinue following the steps till teh Summary, then click Save and Test.

If the Test fails for any connectivity issue continmue following the steps below:

1. Click the Network tab.
2. Under the active connection type section click IPv4 (Wired / Wireless).
3. Keep the IP Address Configuration as exists, under the DNS Address Configuration check the box next to Manual DNS Server.
4. Set the Preferred DNS as 8.8.8.8
5. Set the Alternate DNS as 8.8.4.4
6. Click the Scan tab and click on Outgoing Email Profiles again.
7. Click the Test button next to the Display Name configured earlier and check foir any difference.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[GinaC49770]

In Google settings, under sign-in and security, you have to have the "Allow less secure apps" set to on. If you have 2-step authentication, I think you have to use an app password.

[Lever1]

Working with an M426fdn and adding the DNS 8.8.8.8 and 8.8.4.4 was succesful.

[HaQerZ]

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@GinaC49770 wrote:

In Google settings, under sign-in and security, you have to have the "Allow less secure apps" set to on. If you have 2-step authentication, I think you have to use an app password.

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This worked .. Great job