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- Re: Scanner not found / not working for Laserjet m28a on Mac...
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05-30-2019 08:58 AM
Hello,
My LaserJet M28A is not identified as a scanner on MacOS Mojave. Printing works fine. I tried updating the firmware and drivers, resetting the printer and everything listed on the official guidelines, but nothing seems to work.
Can anybody help me?
Thank you
Solved! Go to Solution.
Accepted Solutions
01-03-2020 02:33 PM
Hi @Gianluca70
Welcome to the HP Support Community. I'd be happy to assist you.
Are you trying to update the printer firmware?
Are you using macOS 10.14?
Update the printer firmware
Click here to download and install the latest firmware from your MAC.
Click here to know different methods of updating printer firmware.
Install HP Smart app to print and scan from your MAC
Click here to download the app.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
05-31-2019 02:04 PM
Hi @ilnico
A warm welcome to HP Community! I'd like to help.
Do you have any antivirus software installed on your Mac?
Are you able to print from Mac?
Could you check and let me know if the printer is detected on the USB device tree. Here is how to check if the printer is detected on the USB device tree:
1.) From the Apple menu, choose About This Mac.
2.) Click System Report.
3.) Under the Hardware heading on the left side of the System Information window, click USB.
USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. The printer should be under the USB 2.0 Bus, click the device names to learn more about each one.
I am an HP Employee
06-03-2019 01:38 PM
Hello, thank you for your kind reply! I found a solution thank to user ShlomiL from this forum thread: he pointed me to the correct firmware.
Problem solved.
Thank you,
N.
01-03-2020 02:33 PM
Hi @Gianluca70
Welcome to the HP Support Community. I'd be happy to assist you.
Are you trying to update the printer firmware?
Are you using macOS 10.14?
Update the printer firmware
Click here to download and install the latest firmware from your MAC.
Click here to know different methods of updating printer firmware.
Install HP Smart app to print and scan from your MAC
Click here to download the app.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
01-04-2020 12:45 AM
Hi Kumar
first of all thanks in advance for your support. It solved the issue !!
i've MAC OS, Catalina 10.15.2, and a brand new bought LaserJet M28a.
Just followed your instructions: i've flashed the firmware and it now works fine.
great and thanks again
Gianluca
01-04-2020 08:17 AM
Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.
Happy to help!
KUMAR0307
I am an HP Employee
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