Scanner not working

[Quak]

I cannot scan hp laser jet 9020

[Hawks_Eye]

Hi @Quak 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

I hear you—it’s frustrating when the scanner refuses to cooperate. Before we dive into solutions, let’s take a moment to gather the right details so we can isolate what’s happening with your HP LaserJet 9020. That way, the guidance will be precise and effective.

Could you share a bit more about the situation:

• How is the printer connected to your computer or device (Wi‑Fi, Ethernet, or USB)?
• Are you trying to scan from the printer’s control panel, from the HP App on Windows, or from a mobile device?
• Do you see any error messages on the printer display or in the HP App when scanning fails?
• Has scanning ever worked on this printer before, or is this the first time you’re setting it up?
• Which operating system are you using on the computer or phone where scanning is attempted?

With these details, we’ll be able to narrow down whether the issue is connection‑related, software‑related, or hardware‑related.

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.