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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Thanks for posting. Just so you know, most of the people answering questions here are volunteers who respond when they are able to take time from regular jobs and responsibilities, so sometimes you may not get an instant answer.
The error om your machine is caused by the scanner head not moving correctly. A quick search showed a video ob YouTube with something to try. This will require some disassembly of your machine and should only be undertaken if you are comfortable with the risk of causing more damage.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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