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‎11-12-2019 02:28 AM

HP Recommended
Product: Laserjet 1212 nf MFP
Operating System: Microsoft Windows 10 (64-bit)

Whilst the solution to scan given by a Hp employee is to launch scan to from programs, one can only uninstall or repair from programs.

1 REPLY 1

‎11-12-2019 09:00 AM

HP Recommended

It sounds like you are attempting to launch the scanning software from Programs and Features/Apps & Features instead of the Start menu.  Programs and features only allows you to uninstall/repair applications.  The start menu > Programs list will allow you to launch applications.

 

A short cut is to allow Windows to find the scanning application for you:

1. Navigate to Start > Start typing "Scan" > Review the options

2. Select the appropriate HP Scan app for your printer from the results

 

 

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