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‎05-20-2020 09:45 AM

HP Recommended

@Udo87

 

This clearly is an issue caused by the modem change and not the printer as the printer works fine with a wired connection.

 

You may have to wait until they respond.

 

Thanks for understanding!

TEJ1602
I am an HP Employee

‎05-20-2020 11:35 AM - edited ‎05-20-2020 11:36 AM

HP Recommended

I see. I am in contact with the Vodafone support and they gave me some advice that didn't help either. Couldn't it be that HP should release a new firmware update for the printer so that it works with 'newer' networks, modems and routers like the Vodafone Station is?

 

‎05-22-2020 01:04 PM

HP Recommended

@Udo87

 

Will definitely pass on the feedback to the concerned team but it may not be an HP issue altogether. 

 

If you need remote assistance on this, please reach out to the HP Support in your region.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

‎05-22-2020 02:52 PM

HP Recommended

Thank you! I also wrote this in the Vodafone Community (https://community.unitymedia.de/categories/hardware/question/hp-color-laserjet-pro-mfp-m277dw-funkti...) and talked about it with the Vodafone Support. They don't seem to be interested about this however 😥

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