Scanning over WIFI not working

[rasenderhase]

When I connect the printer over USB scanning is possible.

When I connect it via WIFI only printing works. HP Easy Scan and Mac Scanner program both show an error after long time of waiting:

HP Easy Scan: Yellow triangle mark on the scanner icon

Mac Scan program: Failed to open a connection to the device (-21355)

Is scan over WIFI not possible? 

Printer web site opens, printing is possible over WIFI, all is fine - except that scanning is not possible.

Best regards

Andy

[asmita6658]

Hi @rasenderhase

Welcome to the HP Support Community. I'd be happy to assist you with the scanning error. 

Please wake the printer up before you start to scan. 

Update your Mac to macOS 10.15.3 using these steps - How to update the software on your Mac

Update the HP Easy Scan - 

1.) Open Finder, select Applications, and then look for HP Easy Scan.

2.) Open HP Easy Scan. On the upper bar, click HP Easy Scan, and then click Check for Updates. Download any available updates, and then reopen the app.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[rasenderhase]

Hi Asmita,

thank you for your reply.

I tried all the actions without success. I printed the wireless system setup page and it's all OK.

In etiher application (HP Easy Scan, Mac Image program) scanning is not working. Printing however works.

See attached screenshots.

Network setup from printer setup page:

Network Summary

TCP/IP(v4)
Status: Ready
IPv4 Address: 10.0.1.18
Subnet Mask: 255.255.255.0
Default Gateway: 10.0.1.1
IP Configured By: DHCP
IP Preferred Address Method: DHCP
DHCP/BOOTP Server: 10.0.1.1
DHCP Expiration Time: 00:23:39 (Days:Hours:Minutes)
Preferred DNS Address: 10.0.1.1
Alternate DNS Address: Not Specified
TCP/IP(v6)
Status: Ready
Link-Local Address: FE80::268:EBFF:FEF0:CDA5
Stateless (from Router): Not Specified
Stateful (from DHCPv6): Not Specified
Preferred DNS Address: Not Specified
Alternate DNS Address: Not Specified
Network Identification
Host Name: NPIF0CDA5
Domain Name (IPv4/IPv6):
Domain Name (IPv6 only):
Bonjour Service Name: HP LaserJet MFP M28w (F0CDA5)
Bonjour Domain Name: NPIF0CDA5.local.
Bonjour Highest Priority Service: IPP Printing
Wireless Network Configuration
Status: Connected
Wireless: On
Network Name (SSID): nikem
Communication Mode: Infrastructure
Authentication Type: wpa2-psk/wpa-psk
Encryption: aes
Hardware Address: 00:68:eb:f0:cd:a5
Access Point Hardware Address: b8:c7:5d:0b:cd:4d
Channel: 6
Signal Strength: Excellent
Wi-Fi Direct Setup
Status: Enabled
Wi-Fi Direct Name (SSID): DIRECT-a5-HP M28 LaserJet
Connection Method: Automatic
Wi-Fi Direct Channel: 6
Connected Clients: 0
IP Address: 192.168.223.1
SNMP
SNMPv1/v2
Status: Read-Write Access Enabled
Set Community Name: Not Specified (Defaults to 'public')
Get Community Name: Not Specified (Defaults to 'public')
SNMPv3
Status: Disabled
Syslog
Server IP: Not Specified
Server Port: 514
Max Messages Per Minute: 10
Max Message Priority: 7
Facility: LPR
Server Connection Type: UDP
Network Statistics
Total Packets Received: 6431
Unicast Packets Received: 1452
Bad Packets Received: 0
Framing Errors Received: 0
Total Packets Transmitted: 1945
Unsendable Packets: 5
Transmit Collisions: 0
Transmit Late Collisions: 0
WS-Print Users: 0
Enabled Features
IPv4: Enabled
IPv6: Enabled
DHCP: Enabled
BOOTP: Enabled
AUTOIP: Enabled
DHCPv6: Enabled
LPD Printing: Enabled
9100 Printing: Enabled
Bonjour: Enabled
IPP Printing: Enabled
IPPS Printing: Enabled
AirPrint Enabled
SLP: Enabled
WS-Discovery: Enabled
WS-Print: Enabled
WS-Scan: Enabled
SNMP: Enabled
LLMNR: Enabled
Syslog: Enabled
Enable DHCPv4 FQDN compliance with RFC 4702: Enabled
eSCL (AirPrint-Scan): Enabled
Security
Administrator Password: Not Specified
Printer Certificate: Installed
HTTPS Enforcement: Disabled
PJL Security: Disabled
IPP Authentication: Disabled
Google Cloud Print
Status: Not Registered

Can you help me with these informations? If you need more data please let me know.

Best regards

Andreas Knees

[asmita6658]

@rasenderhase

Have you tried updating the Mac and printer's firmware as well? 

[rasenderhase]

Hi Asmita,

my MacOS version is 10.15.3 (19D76). I think it's the most recent version. My Mac is not showing any pending updates.

The printer firmware date is 20190814. Is it the last version?

I re-installed the HP software several times. But how can I update the firmware? When I search the web and the manual for it, the only solution I find, is to update HP Easy Start - which I have already done.

Best regards

Andreas

[asmita6658]

Hi @rasenderhase

Have you tried Apple Image Capture as well? If you haven't, try these steps - Scan images in Image Capture on Mac

If the issue still persists, try Disk Utility

Keep me posted. 

[rasenderhase]

Hi @Asmita6658,

the third screenshot in the post above is from image capture ("Digitale Bilder" in German). It's reporting error -21355. Isn't that a known error message for you?

Regards

Andreas

[rasenderhase]

Hi Asmita,

thanks for your help and your patience. I just saw that you replied to another person with the same problem: https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Error-21355/m-p/7515761#M222895

In her case updating the firmware helped. So could you please quickly confirm me that 20190814 is the most recent firmware for my printer? Or is there a newer one?

If it's too much effort let it be, no worries. I can do my scans also connected by USB. It's just less convenient.

Best regards

Andreas

[asmita6658]

@rasenderhase

To find the firmware version installed, print a configuration page - 

1. Turn on the printer.

2. On the printer control panel, press and hold the Start Copy button , and then release it when the Ready light  blinks.

The firmware update is not available for Catalina but if you have a Win 10 PC, try this download link. 

[TedJLondon]

Hi -- I've also had a similar problem since updating to Catalina last week. I'm unable to get through to HP Customer Support and so came across this thread. I have the same printer as @rasenderhase and all the connections are fine. I can Airprint from my iOS iphone no problem, but not from my Macbook. I now have to rely on a USB cable.

I'm surprised and disappointed at the lack of information from HP on this. Can they please be clear if this problem is 1) a known problem with Catalina; and 2) if a firmware solution is imminent?

thanks