• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Locked

‎12-01-2019 09:53 AM

HP Recommended
Product: LaserJet 1320
Operating System: iOS

Hi, I have setup an iPad mini to print on a LaserJet 1320 using the HP Smart app. The app recognizes the printer and has the green circle with check mark, but when I send a document to print, it doesn’t go into the printer queue and won’t print. Everything is on the same network and I’ve tried rebooting the iPad, printer and router. Any suggestions?

Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-01-2019 11:01 AM - last edited on ‎10-27-2022 02:35 PM by Retired

HP Recommended

Hi,

the printer is not supported on iPad, either by Apple AirPrint nor HP Smart, it is not expected to work with the app and therefore does not work.

 

You may find any supported mobile print capabilities listed below, the HP Laserjet 1320 printer is not supported on iOS in any way:

https://support.hp.com/us-en/document/ish_2843711-2427128-16 

 

You may try the 3rd party Printershare app, check and see if it may work with your printer:

http://printershare.com/help-mobile-supported.sdf

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 REPLY 1

‎12-01-2019 11:01 AM - last edited on ‎10-27-2022 02:35 PM by Retired

HP Recommended

Hi,

the printer is not supported on iPad, either by Apple AirPrint nor HP Smart, it is not expected to work with the app and therefore does not work.

 

You may find any supported mobile print capabilities listed below, the HP Laserjet 1320 printer is not supported on iOS in any way:

https://support.hp.com/us-en/document/ish_2843711-2427128-16 

 

You may try the 3rd party Printershare app, check and see if it may work with your printer:

http://printershare.com/help-mobile-supported.sdf

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.