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Since update to Mojave, Mac will not print PDF to Photosmart 7525

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I've done those things and tried to connect to AirPrint from System Preferences, but get an error message of "bad descriptor."  I have no idea what that means.  I can print from my iPad using e-print, but not from the Mac.

 

Is it really possible that HP will not update the driver to deal with Mojave?

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@Adrian561

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.
 

I have gone through your Post and I understand your concerns.

 

I appreciate all your efforts and expertise troubleshooting this issue

 

Please ensure your Mac has all the latest updates. You can refer to this Link: https://support.apple.com/en-in/HT201541. Also check if you have the latest Adobe  Acrobat version

 

Next ensure your printer has the latest Firmware. Please refer to this Link: https://support.hp.com/in-en/document/c02919168

 

Then Reset the Print System and Re-Add the printer as Airprint

 

Note: Resetting the printing system removes all printers and scanners from the printers queue and clears all print jobs and print settings from the system, including printers and scanners that are not from HP.

 

  1. Click the Apple menu, and then click System Preferences.

  2. Click Printers & Scanners, Print & Scan, or Print & Fax.

  3. Right-click (or Control + click) anywhere inside the Printers window, and then click Reset printing system.

    Figure : Clicking Reset printing system

    Image: Click Reset printing system
  4. Click Reset or OK.

  5. If prompted, type your username and password, and then click OK.

    The printing system resets.

  6. Turn off the printer, wait 5 seconds, and then turn on the printer.

  7. Wait until the printer is idle and silent.

  8. In the Printers window on the Mac, click the Add button .

  9. Select your printer from the list, and then click Add.

  10. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

Keep me posted

 

Thank you and have a wonderful weekend 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

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