Software Download and Install

[PinkiPad]

I just received my new printer and need to install the software on my iPad and iPhone. I’m on my iPad and have tried twice to get the files. First time I waited fourteen minutes. Now I waited twenty-two minutes and I’m on WiFi. 

HP LaserJet Pro M102 Printer series

Detected operating system: iOS 13.4.0

HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience.

Either HP is horribly busy or something is wrong. Is there an alternative site for downloading this software?

Thank you 

[Dragon-Fur · Accepted solution]

@PinkiPad 

Not sure...

The HP Smart for iOS application can be found in the Apple Store

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

 HP Printers - Mobile Printing Solutions Compatible with HP Printers

If you have not done so, consider:

HP Printers - Install and Use the HP Smart App (Android, Apple iOS, iPadOS)

See the FAQ sections:

What if my printer is not found during setup?

and

Why does the HP Smart app need Bluetooth and location permission?

Excerpted...

• iOS 13 and iPadOS: Allow Bluetooth and location permissions, if prompted.
  For more information about how the HP Smart app uses Bluetooth and location, go to Why does the HP Smart app need Bluetooth and location permission in Frequently asked questions (FAQs).

References

Category How to > Select Topic:  Print > Select Subtopic:  Print Apps, ePrint or Mobile Printing

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP LaserJet Pro M102w Printer

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

[PinkiPad]

Thank you very, very much.  That gave me the answer to my next question about adding the WiFi connection to the printer. I’m bed-bound so can’t set it up yet. Tomorrow I’ll have someone connect with my iPad and iPhone and find the needed information and codes. I’d hoped to print tonight but I’ll just read and learn. 

The IP address will be on the configuration page I’ve just found out so that’s one less worry.  I did download two apps from the App Store (HP Smart and Printer) and will delve into those as well. 

[Dragon-Fur]

@PinkiPad 

You are welcome.

I am glad you will have someone to help you.  

Idea

If your friend / family member has a notebook computer with a bit larger screen than our (comparatively) smaller iPad screens, ask that person to bring his computer - or email him / her the information tonight / today -- perhaps he / she can print out any instructions they feel would be easier read from a piece of paper.

Stay Safe.

Thank you for participating in the HP Community Forum.

We are a world community of volunteers dedicated to supporting HP technology

Stay Safe - Save Lives - Help a Friend (or Community member) in need!

[PinkiPad]

The CNAs here aren’t always the brightest bulbs in the lamp. They have no laptops for helping me with this. Supposedly the configuration page is easy to print without being connected to the WiFi connection. I had a page with the information but closed it I guess   I’ll search again for it .

I used to be a programmer and webmaster with 150+ sites. Now I can’t set up a printer so this is very frustrating. 

The HP Smart app won’t work unless the printer is connected to my WiFi. It can’t detect the printer without a connection.  The Printer app is superfluous and I deleted it. I just have to wait patiently (!!) until tomorrow afternoon. Stupidly I wanted to print out the instructions 😞

I’ll post tomorrow evening to let you know how it went. I’m sure you’ll be waiting with bated breath!

Thank you again 

[PinkiPad]

Ooh I still need the drivers but maybe tomorrow I’ll connect.