Software update failed

[Kikkiricky72]

Hi, I tried to update the software as required but when I install it an error appears in a window. So i decide to unistal everything and install it again but the installation software fail again showing me the same error. I used evry HP help software but i get always the same problem. I enclose screenshot error on my pc. Thank you to help me. 

[ShlomiL]

Hi,

Please follow the below steps to resolve a such:

Note: if you have an HP Computer, follow the steps within the HP PC Solution section and do not follow any further steps within this section

• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes
• processing:
  

  takeown /f %windir%\System32\DriverStore\FileRepository /r /d y  icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
  for /d %G in ("%windir%\System32\DriverStore\FileRepository\hp*") do rd /s /q "%~G"  takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

  Note: This provides your user full permissions to the File Repository system folder and deletes all HP's folders from within the system folder
  Note: if you receive any Syntax error and your operating system language is in a different language than English, review the following Takeown command documentation from Microsoft for your language and modify the syntax accordingly.
  
  
• From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
• Download and install the latest HP Basic Device Software for your printer as necessary:
  https://support.hp.com/us-en/drivers/printers

HP PC Solution

• From the search bar type CMD, right-click on Command Prompt and select Run as Administrator.
• Copy the following command, then right-click the Command Prompt dialog and select Paste, then press Enter till any command completes processing:
  

  takeown /f %windir%\System32\DriverStore\FileRepository /r /d y  icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T  takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d y

   Note: This provides your user full permissions to the File Repository system folder
  Note: if you receive any Syntax error and your operating system language is in a different language than English, review the following Takeown command documentation from Microsoft for your language and modify the syntax accordingly.
• From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer and evaluate the error message, then close the Uninstall dialog.

• Right-click the Start button and select Run, then paste the following path and press OK:
  

  %windir%\System32\DriverStore\FileRepository

• Locate and delete only the HP Folder listed in the error message.
  Example: following below error message, delete the hpwia_pw477dw.inf_amd64_efa093991b821954 folder as an example:
  
• From the Start menu click the Gear icon, select Apps and uninstall the HP Basic Device Software for your printer.
• Download and install the latest HP Basic Device Software for your printer as necessary:
  https://support.hp.com/us-en/drivers/printers

Regards,

Shlomi

[Kikkiricky72]

Thank you very much but i am not so expert with dos and i have problems to follow your instructions :-(.

From the black windows i get message that is not permitted to use  Y value for /D options ....and i can't  continue.

i am sorry, but than you very much because you have understood the problem!!!.

[ShlomiL · Accepted solution]

Please try using an S switch instead, which indicates Si and let me know if that may provide different results:

Non-HP PC:

takeown /f %windir%\System32\DriverStore\FileRepository /r /d S
icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
for /d %G in ("%windir%\System32\DriverStore\FileRepository\hp*") do rd /s /q "%~G"
takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d S

HP PC:

takeown /f %windir%\System32\DriverStore\FileRepository /r /d S
icacls "%windir%\System32\DriverStore\FileRepository" /grant %username%:(OI)(CI)F /T
takeown /f %windir%\System32\DriverStore\FileRepository /A /r /d S

May you see any difference now?

If not, please type takeown/? in the CMD prompt, and evaluate if you may need a different switch for Italian, like below screenshot of the /D value as below example:

Providing a picture of your results could be much helpful to point you any further.

Shlomi

[Kikkiricky72]

Thank you very much, it was a great experience to follow your guide even with my little experience. Everything is working again now.