• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎04-01-2017 08:31 PM - edited ‎04-01-2017 08:32 PM

HP Recommended
Product: LaserJet Pro M426fdw
Operating System: Microsoft Windows 10 (64-bit)

Just purchased this printer. HP said it scans in pdf format, but I can't get the software to install.  When I scan it goes to the Windows scan and uses jpg. I want pdf and more than one page in one document. I never get the HP Scan software. If this is not going to scan pdf, I will be returning it! I have tried installing several times!

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-01-2017 10:29 PM

HP Recommended

Hi,

Try installing the HP Scan Extended below and see if that installs fine and allow scanning PDF or multiple files:

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎04-01-2017 10:29 PM

HP Recommended

Hi,

Try installing the HP Scan Extended below and see if that installs fine and allow scanning PDF or multiple files:

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-02-2017 09:28 AM

HP Recommended

Thanks! Got it working!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.