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‎07-17-2018 12:17 AM

HP Recommended
Product: Envy 5530
Operating System: Microsoft Windows 10 (32-bit)

Hi, my HP Envy 5530 is making a slight squeaking noise at various times ( when scanning for example ).

 

Do these printers need any maintenance / lubrication ??

 

Regards,

David

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-17-2018 11:38 AM

HP Recommended

You cannot lubircate the scanner if that is where the squeek is coming from.  Opening the scanning glass will void your warranty, you are on your own there.

 

Test a print job and a scan job to see if the squeek comes from the same area or not. Squeeks are usually the result of something rubber rubbing against something its not supposed to.  This often boils down to a roller that is out of order or some gunk on a axle or spindle in teh paper path. Cleaning and swapping rollers usually resolve problems like that.

 

 

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View solution in original post

1 REPLY 1

‎07-17-2018 11:38 AM

HP Recommended

You cannot lubircate the scanner if that is where the squeek is coming from.  Opening the scanning glass will void your warranty, you are on your own there.

 

Test a print job and a scan job to see if the squeek comes from the same area or not. Squeeks are usually the result of something rubber rubbing against something its not supposed to.  This often boils down to a roller that is out of order or some gunk on a axle or spindle in teh paper path. Cleaning and swapping rollers usually resolve problems like that.

 

 

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
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